Shipping Policy
Thank you for shopping with TheOneira. We’re committed to getting your order to you quickly, safely, and affordably. This Shipping Policy outlines how we handle processing, shipping, delivery times, and related questions.
1. Order Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Rates & Delivery Times
We offer standard shipping to most locations in the U.S. and select international countries.
| Destination | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| United States | Standard | 5–10 business days | Calculated at checkout |
| International | Standard Intl. | 10–20 business days | Calculated at checkout |
Note: Delivery times are estimates and may vary based on your location, customs delays, or carrier availability.
3. Tracking Your Order
Once your order ships, you’ll receive a shipping confirmation email with a tracking number.
You can track your order directly from the email or by visiting our Order Tracking page.
4. Shipping Carriers
We partner with reputable carriers such as:
USPS
UPS
FedEx
DHL
Local postal services (for international deliveries)
Carrier may vary based on your location and selected shipping method.
5. Customs, Duties & Taxes
International orders may be subject to import taxes, customs duties, and fees levied by your country’s customs office.
These charges are not included in the item price or shipping cost and are the responsibility of the buyer.
Please check with your local customs office for more information.
6. Delivery Issues
If your package is marked “Delivered” but you haven’t received it:
Check your mailbox, front desk, porch, or neighbors
Wait 24–48 hours in case the carrier marked it delivered early
Contact us at support@theoneira.com for assistanceWe are not responsible for lost or stolen packages after confirmed delivery.
7. Incorrect Shipping Address
Please double-check your shipping address at checkout. If you notice an error, contact us immediately at support@theoneira.com. We cannot guarantee address changes once an order has shipped.
8. Questions?
If you have any questions or need help with your order, reach out to us anytime:
TheOneira Team
📧 Email: support@theoneira.com
🌐 Website: https://theoneira.com